POLICIES & GUIDELINES
Please be on time for your scheduled appointments. (Please see Late Arrival Policy below.)
Please arrive to all lash and brow appointments makeup-free with clean lashes and/or brows that are free of any oils and/or makeup residues of any sort.
*If your lashes or are not completely cleaned when you arrive you will be asked to wash your lashes or brows in the restroom. That time will be deducted from the alotted time for your treatment leaving you unable to receive the full scheduled treatment. (If you're unable to properly cleanse your lashes and there is a need for your lash artist to cleanse them for you, you will be charged a $15 Lash Bath fee.)
Please read all aftercare instructions for your service prior to your arrival.
Avoid caffeine prior to your lash appointments. This prevents your eyes from fluttering, jittering, shaking or having the inability to keep your body still during the service.
We kindly ask that you silence your phones and we keep the talking to a minimum during your lash treatments. Taking phone calls during your treatments is not permitted. Limiting our conversations during this time allows for us to provide you with our very best work and finish our services on time. (*Talking also makes your eyes water, flutter, and even cause the eye tape and eye gel pads to move upwards into your eyes therefore causing eye irritations.) Keep in mind that you're still more than welcome to ask any questions about the treatment at any time.
*Feel free to bring a pair of headphones with you to listen to an audiobook, podcast or your own music, other than what we're playing in the studio.
FOR WEDDINGS
A deposit will be taken for wedding parties at time of booking.
LATE ARRIVALS
If you arrive late it limits our ability to perform each service to its full potential. Late arrivals will still be charged the full appointment time regardless of the time remaining. If you are more than 15 minutes late your appointment will need to be reschedule and a cancellation fee will be charged.
CANCELLATIONS & NO-SHOWS
If there is a need to cancel or reschedule your appointment we require that you do so a minimum of 24 hours in advance. For all no-shows or cancellations that are made less than 24 hours in advance you will be charged a fee which will be equal to 50% of the price amount of that service appointment. This will also be noted on your file. After a second time of no-shows and/or last minute cancellations you will be asked to prepay for all future services.
REFUNDS
There are absolutely no refunds on any services rendered. No exceptions. Our lash and brow artists are very well-trained and highly skilled in each and every service they perform. If you ever experience any issues with any of your services please reach out to your artist immediately. We would be happy to work with you to make sure you are satisfied with your treatment.